WE ARE OPEN!
Pre-screening will be done on all patients prior to being seen.
Please call or text 845-DENTIST (336-8478) upon your arrival for your appointment.
We are looking forward to seeing you all again soon!
We hope this letter finds you and your family in good health. Our community has been through a lot over the last few months, and all of us are looking forward to resuming our normal habits and routines. While many things have changed, one thing has remained the same: our commitment to your safety.
Infection control has always been a top priority for our practice, and you may have seen this during your visits to our office. Our infection control processes are designed so that when you receive care, it is both safe and comfortable. We want to tell you about the infection control procedures we follow in our practice to keep patients and staff safe.
Our office follows infection control recommendations made by the American Dental Association® (ADA), the U.S. Centers for Disease Control and Prevention (CDC) and the Occupational Safety and Health Administration (OSHA). We follow the activities of these agencies so that we are up to date on any new rulings or guidance that may be issued.
During this time of closure, our office has made it a priority to stay on top of those changes and to prepare for the implementations of any recommendations that would ensure the safety of our staff and patients.
In addition to our already stringent disinfection protocols and instrument sterilization practices, our office has made some very significant changes including routine disinfection of all touchable surfaces, multiple times a day throughout the entire office.
During your visit you may now see our new high-volume evacuation units. These machines safely remove droplets and aerosol particles created during dental treatments. This helps to prevent 99.97% of viruses and germs.
We have added medical grade air purification systems, medical grade reception chairs, dividers at the front desk and have physically divided the clinical and common areas of the office.
- We will communicate with you before your appointment with screening questions and again upon arrival to your appointment.
- We ask that you text or call the office when you arrive, and we will communicate with you as to when to come in. A staff member will meet you at the door to begin your wellness check.
- You can expect to have your temperature taken at the door.
- Your check-in may be completed over the phone and we may require your patient forms to be completed online through our website or by mail ahead of time.
- Contactless payment options will be provided through our CareCredit website, a saved credit card on file with our office or through the mail ahead of your appointment time or by phone authorization.
- You must wear a mask to your appointment. If you do not have one, you may be asked to reschedule your appointment or a mask may be provided. If you are unable to wear a mask for medical reasons, please advise our office ahead of time.
- Hand sanitizer will be provided at check-in and will also be readily available throughout the office for use during your visit.
- Only those patients requiring assistance will be allowed to have someone accompany them to their visit.
- Appointments will be managed to allow for social distancing between patients. That might mean that fewer times are available for scheduling your appointment (staggered appointments limit the number of people arriving and give us plenty of time to clean in between). If you are an older adult or have an underlying medical condition, we can work with you on an appointment time during a slower time of the day.
- The use of teledentistry will be implemented with virtual visits for many dental appointments that do not require you to be physically seen in the office setting.
- Our dental staff will undergo daily wellness checks and will wear additional PPE. Staff members will wear face coverings at all times.
- Some employees may work from home at times to lessen the population in the practice as well.
We look forward to seeing you again and are happy to answer any questions you may have about the steps we take to keep you, and every patient, safe in our practice.
We will be in touch with a definitive reopening date soon and with information regarding the services we will be allowed to perform at that time.
Thank you for being our patient. We value your trust and loyalty and look forward to welcoming back our patients, neighbors and friends.
Please note that Kingston Dental Associates is temporarily closed except for dental emergencies. Many of our employees are not working at this time and your response may be delayed until normal business operations resume. If you have a dental emergency, please call 845-336-8478 and leave a message. Thank you,
Dr Steven Grossman
Dr Matthew Grossman